Frequently Asked Questions
Q: What if my flight arrives early? Will my room be ready?
A: Standard check-in time is at 4:00 PM. If you arrive before that time, you may store the luggage at our desk and use the hotel's facilities while we make your room available. We can't guarantee your room will be available before check-in time. However, we will gladly hand you the keys as soon as we have it ready!
Q: Can I bring my pet?
A: We can only accommodate service animals as defined by the "Americans with Disabilities Act", or ADA. Other pets are not welcome at our hotel.
Q: How old must I be to register?
A: The minimum age to register as an individual guest at our hotel is 21.
Q: What do I need to get my room?
A: You will need a valid ID is required (driver's license, passport, etc) along with a major credit card (Amex, Visa, Master Card) with your name on it. In some cases, with pre-paid reservations made online, you must bring the same credit card used in the reservation process. We can't accept credit card authorization forms, or credit/debit cards whose owner is not present at the desk.
Q: Can I pay in cash?
A: A valid credit card is required for every room checking in at the hotel to guarantee payment of incidental charges or any other fees, like meals or parking. A "hold" will be placed on the card's balance until account is settled. This "hold" may appear on your smartphone app as a transaction; however, charges will not be made until you depart. If you wish, you may settle your bill using cash when checking out, but only at time of departure.
Q: I only have a Debit Card, can I use it to check in?
A: Most debit cards have now credit brands logos on them (Visa, Master Card). You can use them to check-in, however, be aware that when authorizing the amount of your stay and the additional incidentals, the funds will be immediately withdrawn from your account. It may take between 5-10 business days for your bank to reimburse your account for any unused funds after the final bill is settled.
Q: Should I bring my car on my trip to Miami Beach?
A: Courtyard Cadillac Miami Beach/Oceanfront offers valet parking service only, at a cost per overnight of $39, plus taxes, per car. Please note that it is a good idea to call (or text) valet and request your car some 20-30 minutes ahead of time, to avoid excessive waiting. There are limited parking options nearby, although you will find municipal parking locations a few blocks away. Be aware that these parking places do not have in/out privilege, and may have short time limits. Street parking is a risky option, as vehicles are frequently towed if left in unauthorized spots or if paid parking time is expired.
Q: What transportation options are near Courtyard Cadillac Miami Beach/Oceanfront?
A: Getting to the hotel on normal traffic takes some 20 minutes in a taxi, with an approximate fare of $40, plus the supplements for luggage pieces or tips. Taking a shared van shuttle will cost around $20 per person. For the light traveler, a public bus line, Nr. 150 "Airport Flyer", which departs from the Airport's bus terminal, has a stop only two blocks from the hotel on Indian Creek Drive and 40th St. Along Collins Avenue and on both adjacent blocks from the hotel, Miami-Dade public bus system has stops for several lines, going all the way to Aventura Mall or the Amtrak Train Station in Hialeah. There are also bicycle rental terminals almost on every other street corner along Collins Avenue, especially heading south, where you can get an affordable City-Bike and have a nice experience moving around the area. Remember, we also have a car rental counter in our lobby.
Q: Can I send packages for Hotel Guests?
A: If you plan to do some online shopping for yourself or someone else who will be a guest, please note the hotel may refuse to accept packages for guests arriving more than 3 days after delivery. We will charge storage fees for the packages, based on the following criteria:
- Up to 5 lbs: $5.- per day
- Between 5 lbs. and 10 lbs: $10 per day
- More than 10 lbs: $25 per day
Q: Are beach chairs free?
A: You can rent beach loungers, umbrellas and cabanas for various prices along the beach. The Concessionaire at our beachfront location charges $35 for a set of 2 chairs and an umbrella, for the day. This is an amenity not included in our room rates.
Q: Who can use the hotel pool?
A: Only registered guests may use the hotel's swimming pools and other areas reserved for our guests, like the hot tub, the fitness center or the business center. Keep in mind to take your room key if visiting our "Tiki Bar", or while going to the beach or for a walk along the Boardwalk, since you will need it to re-enter the hotel premises from the beach side. Remember, your key will not work beyond 11:00 am on your day of departure!
Q: Can I use the pool at night?
A: The laws in Miami Beach state that hotel pools may only be used between sunrise and sundown; this means swimming is not allowed after sunset. Our pools do not have a life guard on duty, so we do not allow children less than 16 years of age to be alone around the pool. Kindly note we have an "Adults Only" pool, where children under 14 years are not allowed at any time. Likewise, the City of Miami Beach regulates the access to the beach, which is not permitted between midnight and 6:00 am. This does not mean you can swim on the beach until midnight, though! At all times, please respect the laws and regulations.